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Independent service run by Suffrago – not an official government website. Every figure comes from an official UK publisher under its open licence and is checked against that source each time the data is refreshed.

NHS 111 calls answered within 60 seconds, England

Official statistics

The share of calls to NHS 111 in England answered within 60 seconds each month since April 2021, with the number of calls received, from NHS England's Integrated Urgent Care Aggregate Data Collection.

Calls answered within 60 seconds

69.65%

Aug 2026 · 1,719,963 calls received

Verified against source, 8 November 2026, 13:19 UTC
Answered within 60 seconds
0%20%40%60%80%100%Apr 21Mar 22Feb 23Jan 24Dec 24Nov 25Aug 2669.65%

Source: NHS England. Contains public sector information licensed under the Open Government Licence v3.0.

Data table

65 periods, newest first

PeriodAnswered within 60 seconds
Aug 202669.65%
Jul 202675.56%
Jun 202674.95%
May 202679.80%
Apr 202682.96%
Mar 202678.16%
Feb 202680.14%
Jan 202681.36%
Dec 202576.35%
Nov 202578.24%
Oct 202581.65%
Sep 202582.70%
Aug 202586.66%
Jul 202586.34%
Jun 202586.82%
May 202588.65%
Apr 202586.45%
Mar 202582.06%
Feb 202582.12%
Jan 202587.28%
Dec 202477.38%
Nov 202478.44%
Oct 202481.08%
Sep 202485.43%
Aug 202487.10%
Jul 202480.48%
Jun 202478.44%
May 202472.29%
Apr 202474.93%
Mar 202460.18%
Feb 202459.24%
Jan 202462.05%
Dec 202359.98%
Nov 202369.52%
Oct 202367.31%
Sep 202365.19%
Aug 202367.75%
Jul 202365.06%
Jun 202360.73%
May 202359.09%
Apr 202356.72%
Mar 202342.93%
Feb 202347.72%
Jan 202359.31%
Dec 202220.35%
Nov 202244.42%
Oct 202244.75%
Sep 202262.10%
Aug 202251.80%
Jul 202243.31%
Jun 202247.07%
May 202259.38%
Apr 202246.57%
Mar 202244.51%
Feb 202254.13%
Jan 202252.23%
Dec 202138.36%
Nov 202138.27%
Oct 202129.07%
Sep 202135.30%
Aug 202141.29%
Jul 202137.22%
Jun 202151.39%
May 202165.09%
Apr 202172.53%

Download CSVDownload JSON with full provenance

Source and licence

Publisher
NHS England
Check it yourself
https://www.england.nhs.uk/statistics/statistical-work-areas/iucadc-new-from-april-2021/
Licence
Open Government Licence v3.0 – Contains public sector information licensed under the Open Government Licence v3.0.
Retrieved
8 November 2026, 13:08 UTC
Raw files fetched

Verification

Verified against source, 8 November 2026, 13:19 UTC Run at 8 November 2026, 13:19 UTC; 65 of 65 figures matched the live source.

ResultCheckDetail
PassProvenance recordedNHS England; Open Government Licence v3.0; retrieved 2026-11-08T13:08:25Z; 2 raw file(s)
PassRaw files match recorded SHA-2562 of 2 files intact
PassRe-parsing raw files reproduces figures65 of 65 figures and the headline reproduced; the meta's calls_received match
PassFigures are finite numbers65 figures, 0 invalid
PassLive source matches every figure65 of 65 figures match exactly after downloading 2 source file(s) again (2 byte-identical); the headline matches; the meta's calls_received match
PassNHS England file is currentlatest month 2026-08 ended 69 days before retrieval (limit 75), from IUCADC_Data_KPI_Time_Series-to-Aug-2026-JW36n.xlsx
Not runSecond official routeno second route is published: NHS England gives England's monthly figures only in this file's key facts; its raw CSV gives each contract area's counts from April 2025, which the hub would have to add up, and each share leaves out the areas that did not give both its parts
PassEach month's calls are its daily average times its days65 of 65 cases of the months' calls received are the stated average a day times the month's days, within a thousandth of a call within 0.001 (65 exactly)
PassEach share is the calls answered within 60 seconds of those answered17 of 17 cases of the months' shares answered within 60 seconds are the counts beside them divided within 1e-09 (17 exactly); the counts begin in 2025-04, so earlier months have none to compare
PassThe counts' share agrees with the key facts' share17 of 17 cases of the months' shares in the counts' block equal the key facts' share within 1e-09 (17 exactly); the counts begin in 2025-04, so earlier months have none to compare
Not runSource page answershttps://www.england.nhs.uk/statistics/statistical-work-areas/iucadc-new-from-april-2021/ refuses automated requests (a bot challenge, HTTP 202); open it in a browser to compare

Notes

  • Calls answered within 60 seconds as a share of all calls answered, and the calls received, as NHS 111 and integrated urgent care services report them to NHS England, from its key facts for England.
  • NHS England leaves out of each share any contract area that did not give both its parts. The provisional figures it publishes for the latest month are not shown.